In this post we will be showing you all the contact details of Access bank customer care and the best and fastest way to contact them. We will be showing you their Helplines that is available 247, their official email addresses, social media handles and how to chat with them live.
Access bank is one of the biggest bank in Nigeria in terms of capitalization and turn-over. Their network of banks has grown tremendously in the past few years after the acquisition of Intercontinental bank and more recently Diamond bank. This has led to them becoming arguably the largest bank network in Africa.
With so much growth comes so many customers and with many customers then there will be lot of transaction issues, complaints and inquiries. Therefore, there is need for a proper and effective customer service that is easily accessible and dynamic.
Access bank did not disappoint in this regard as they have created lot of channels to easily and quickly reach their customer service.
Access Bank Customer Care Contact DetailsThis table shows all the contact details of Access Bank customer care
|Contact Method||Contact Details|
|Phone Number||+234 1- 2712005-7
+234 1- 2802500
|Live chat||Access Bank Live|
Access Bank Customer Care Phone Numbers
If you have any emergency issue that you will like Access bank to help you to solve, then one of the fastest ways of reaching their customer care is by calling their helpline
The phone numbers of Access bank customer care are listed below;
- +234 1- 2712005-7
- +234 1- 2802500
Please note that you will be charged your normal network call rates as Access bank customer care helplines are not toll-free.
Due to the waiting time (which is dependent on the number of customers in queue) you might need to load your phone with enough airtime as you may not be able to predict how long your call session with their customer care will take.
Access Bank Customer Care Email
Access bank has dedicated an email address to help their customers solve various issues without having to leave the comfort of their homes or offices. To contact Access bank by email, just send your complaints or inquiries to the email address below;
Access Bank Customer Care Email: firstname.lastname@example.org.
Alternatively, you can fill a contact form on their website by visiting their contact us page. Just enter your name and email address and a Access bank customer care representative will reply you on your email.
Access Bank Customer Care Online Chat
One of the fastest means to reach Access bank is through the live chat on their website. This method is so fast, effective and do not cost you anything save your browsing data. I highly recommend this method. To get help via live chat just follow the steps outlined below:
- Visit the live chat portal
- Fill the form and click on start chatting
- Wait to be connect to a customer care representative
Overall there is no specific wait time as your wait time depends on how busy that day is and how many people are before you in the queue. Generally the wait time is usually between 3mins to 25 mins.
Although calling Access bank customer care helplines is also a fast way to reach them, I prefer live chat as you won’t have to spend lot of airtime credit to talk to them.
Access Bank Customer Care WhatsApp Phone Number
Unfortunately Access bank doesn’t provide a means for contacting a customer service personnel via WhatsApp. We will let you know as soon as they provide a whatsApp details.
Access Bank Customer Care Facebook Details
You can also reach Access bank on Facebook just forward your complaints or inquiries to the official Access Bank Facebook page and a customer care representative will reply you within few minutes.
Access Bank Customer Care Twitter Handle
Access bank also provide a twitter handle whereby you can reach them to solve some issues. Just send them a message on twitter and wait for their response
Access Bank Twitter Handle: @accessbank_help.
Please note that their customer care Twitter handle is very active so avail yourself of the opportunity.
List Of Support/Services You Can Get From Access Bank Customer Care
- Information on Access Bank products and services.
- Account balance enquiry
- Card transaction issues
- ATM card block request
- Online banking enquiries
- Online banking password reset
- Stop cheque instruction
- Card PIN re-issue request
- Statement of account request
- All complaints spanning across all Access Bank products and services.
If you have any previous experience with Access bank customer care, let us know how your issue was resolved in the comment section below.