First Bank Customer Care Number, Live Chat And Emails

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first bank customer care

In this post we are going to show you how you can contact First bank customer care easily and quickly whenever you need their services. We will show you First bank customer care number, email address, social media contacts and how to chat with them live.

First bank is the oldest bank in Nigeria today. They are one of the first generation banks in the country that has remain relevant today. They are also one of the largest banks in Africa as they boast of vast array of bank network.

First bank’s consistency and growth has been due largely to their innovations and dedication towards delivering technology based services. They have amassed a large number of loyal and dedicated customers over the years which means they will need a very effective customer care services over several channels to serve the adequately.

And First bank has not disappointed as they put in place various means to communicate with their customer care representatives. You can log your complaints and enquiry right from the comfort of your home.

First Bank Customer Care Contact Details

This table shows all the contact details of First Bank customer care
Contact MethodContact Details
Phone Number+2341 9052326
+234 1 90520000
+234708 062 5000
+234 1 448 5500
Live chatFirst Bank Live
Facebook firstbankofnigeria

First Bank Customer Care Phone Number

First bank provides some helplines/phone numbers through which their customers can reach their customer care representatives. The numbers are listed below;

  • +2341 9052326
  • +234 1 90520000
  • +234 700 FIRST CONTACT (+234 700 34778 2668228)
  • +234708 062 5000
  • +234 1 448 5500

First bank customer care helplines are not toll-free. You will be charged at your normal network rate whenever you called them so make sure your phone have enough airtime before calling them as your wait time will depend on the number of customers on queue.

First Bank Customer Care Email

You can also contact First bank customer care through their email address. Just send your complaints or enquiries to the email address below and they will get back to you within 24 hours.

First Bank customer Care Email:

You can also visit the contact page on First bank website and fill the form there correctly. You will get an email response from there within few hours.

Don’t forget to put all relevant information that will facilitate effective and quick resolution of your issue. If you do this correctly, you’ll be able to receive the support you need via email in no time.

First Bank Customer Care Live Chat

Like most technology driven banks in Nigeria, First bank also provides the opportunity to reach their customer care representatives through a live chat and believe me when I say this is one of the fastest means to creach them.

To contact First bank through the live chat, just visit their contact page and click on Live chat. This can be found at the left corner of the screen. Fill in the form correctly and click submit. Note that your wait time is dependent on the numbers of customers in queue before you but be rest assured that its relatively a fast process and also cost effective as you wont be using your airtime.

First Bank WhatsApp Phone Number

First Bank doesn’t currently provide a means for customers to receive help via Whatsapp at the moment. If they do introduce this in the near future, we will let you know.

First Bank Facebook Contact

You can also contact First bank on Facebook. To receive help via Facebook send all your complaints and enquiries through the Facebook page of First Bank Nigeria slated below;

First Bank Facebook Contact:

First Bank Twitter Handle

First bank also allow contact through their Twitter handle. To get assistance via Twitter send your message to the official Twitter handle of First bank below;

First Bank Twitter Handle: @FirstBankngr

First Bank Customer Care Instagram Page

You can also reach First bank on Instagram through their Instagram page. Just hit them with a DM and wait for their response.

First Bank Instagram Page:

List Of Support/Services You Can Get From First Bank Customer Care

  • Information on First Bank products and services.
  • Account balance enquiry
  • Card transaction issues
  • ATM card block request
  • Online banking enquiries
  • Online banking password reset
  • Stop cheque instruction
  • Card PIN re-issue request
  • Statement of account request
  • All complaints spanning across all First Bank products and services.

Have you ever contacted First bank customer care? If yes share your experience with us in the comment box below so we can know how your issue was resolved.

You can also check for all First bank sort code and First bank swift code by following the link to the respective posts.

Other Banks Customer Care Details You Need To See

GTB Customer Care Contact Details

Access Bank Customer Care Contact Details

Zenith Bank Customer Care Contact Details

UBA Customer Care Contact Details

Union Bank Customer Care Contact Details

FCMB Customer Care Contact Details

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  1. I was unable to access my account it is written invalid originator account. Ogunlade mojisola 3052450485

  2. My account no is 3052450485 inisa branch in osun state Ogunlade mojisola olawumi I opened the account while I was a youth copper in 2011 I have given then my utility bills at inisa for the past a month

    • Am Kevin Mwaniki I was sent 1500 Kenya shillings by a friend from Nigeria.That was through bank transfer into my co-operative Bank account.Bt since date 29/09/2019 the money has not reflected into my account.I was requesting for a check for that transaction please

  3. Hello,
    I hereby lodge a complaint on my account number 3048077498. SHOOSMITHS SOLICITORS Clients account. I credited the account with 90,000.00 and subsequently made a card payment to British embassy in the sum of 45,304.18 with reference: FBN/UKVI 3070010945285/LONDON//GB DATED 31 -JUL -2019 . Since then, the balance of 45,000.00 as not reflected on the account.
    Please kindly confirm why the credit balance on my account as not reflected the said amount.

    Jacob Oladipupo ILARA

  4. I want to lodge a complain about a transaction of 5,520 I make on a pos terminal at Ace supermarket Nigeria/LA/NG, and the was declined but I was debited.
    I’m contacting you for a reversal of the money, thanks.

  5. I received a credit alert of 8,631 on my first bank account 3036890032 by fip /fmb /zidisha loan disbursement on 16 /8/2019 up til now the above amount has not reflected on my account balance

  6. Am Withdrawing money on 06-SEP-2019 via POS TRAN-ANITA ALILU AND WISDOW/LA/NG/06. but its declined yet i was debited and the money didn’t reverse back till date.


  8. Good morning my bank, I’m more happy to inform you that you have looked into my earlier complain with regards to your cashier at AZARE branch, Bauchi State, which I forward to you through the questionnaire send to me. The management of the branch has called me asking for my apology and promise to me that such incident will never happen again. Thanks you for taking action on my complain.

  9. I want to transfer money and they said “insert transaction pin”, I put my pin 4digit pin it did not work. What shall I do?

  10. Comment Text*I don’t like what first bank are doing to me how my account will be debt without my notice

  11. I registered for firstmonie since 3 months now am yet to get Pos to start transaction and my account officer is not helping issue

  12. I Aattempted withdrawing #5,000 with my firstbank ATM on the 23rd august 2019 from POS with an account Didia Timothy was debited thrice i complained in the nearest branch but up till today my account has not credited.

  13. Comment Text*i made a transaction of 2k through first bank mobile app to access (Diamond) 07-10-19 i was debited immediately and till now the the person i transfered the money to has not got any alert ,i even confirm it by checking her bank statements but nothing enter
    my account 3116766929 to 0057396021
    i will be look forward to reverse back to my account

  14. My name is Gere Beatrice I ERRONEOUSLY transferred 50,000 to a first bank account after getting a court order I went to first bank with my copy and I was asked to pay 6000 for their lawyer to go and confirm if the order is genuine. That the payment of the 6000 is a standard fee for a situation like this please how true is this? I mean the payment of this amount?

  15. Hello
    My name is Julius emmanuel acct no 3062132562 on the 9 -aug- 2019… 950naira was debited in my acct wen I was trying to recharge with my acct up till this moment I have not receive an open transaction an they have not don anything about it please am still waiting for a reverse

  16. My name is nwafor Edith ukamaka with account number 3062518469, I transfered 6800 naira to a friend yesterday using my phone, and my account was debited, but the person have not received the money from access bank uptill now, pls treat with urgent!

  17. I am Mary chukwu usip,pls my later husband account alert line is with my late husband hand which me I am with the ATM pls in case the come to block the account number bear Emmanuel usip pls ask them to bring weather current or expired ATM.thanks.

  18. l made a transaction on POS my money was debited of #2300 no debit alert and no money was given to me going to a month now and it has not been rectify.
    yesterday #670 was deducted from my account and no sms to back it off.please do something cos it’s getting too much

    • POS dispense should reverse within 24 hours normally but if it did not reverse within that period, you need to contact the bank. You can use any of the means listed in the post above to contact them.

  19. I was send 100 thousand naira from a union bank account since yesterday and the money was debited from the person account and It has not been delivered since yesterday pls help here I got exam to pay for

  20. Goodevening. Please i need your help on how to retrive my money. My account was debited without payment via Atm on the 4th of June. And ever since, its been one story or the other. Please help me

  21. Have been to my bank but they keep telling me zenith bank has not replied to their message. They requested for evidence of payment on that said day. But its been more than four(4) months now. Still nothing has been done

  22. I did transaction via pos, on 14/11/19 by 18:03:24 was debited but not paid due to network but up till now it has not been reversed

  23. Good morning. My name is Mary chukwudi ugbo. I made a withdrawal at other bank ATM may 13 2019 I was debited with out me collecting the money. I have gone to bank to lay a complaint and I also call first bank. Nothing as been done since then. Please help me out. Thank you.

  24. I have a sum of 4200 in my account before and one of gtb costumer credit my account with 2500 instead of bring my total balance they only bring 2500 naira,so where is the sum of 4200 that is in the account before,please help me out.

  25. Pls my name is Ojo Olayemi Esther my account has first debited #5000 wen I went to unity bank to withdraw without paying me nd nw dey debited my account again #2000 without alarting me nd almost the #7000 is still here with out reversing it back into my account account pls reverse it back to me.

  26. Hello, good morning. My name is Nwafor Eugene Adaego. On 2nd November 2019 by 7:45-48 am, I made a transfer for transaction of #6,100 twice being #12,200 by POS to EASY WAY SUPERMARKET and I have gone to two branches to reverse the money but to no avail. Please, I need it to be reversed. Thank you.

  27. Good evening, please I want to know if first Bank is no longer using *894# for transfer. I have dailed *894# but I can’t see first Bank there in the options. Please,let me know if the code have changed because I want to make transfer without using the ATM or online transfer or going to any of your bank branches. Thanks, waiting for your quick reply.

  28. Pls I won’t to ask a question on loan matter i apply for loan going to three weeks now I have not see my loan and i have done the necessary thing and I have credit my account for any charges that may occur up till now I have not see alert first bank have disappointed me as a customer.

  29. Why is first Bank like this??

    I gave u guys 10 minutes to refund my money back right now, how can I recharge my phone with #100 and u guys debited #600 from my account, u guys have been doing this but this is the end, I need my money back with immediate effect, do u know how I suffered to get that money??

    What is wrong with u guys…??

    Y debiting the little money am saving for myself???

    I need it back with immediate effect

    My account number is:3096947213

  30. I withdraw money from my gramfree platform seen 28.10.2021 I used Mastercard first bank in Nigeria if my gramfree platform is send the money to my first bank account is not accepting my transaction why still pending withdrawal please solved my problem 5399237036565493 my Mastercard numbers i used to transaction from my gramfree platform

  31. I made a transfer of #11000 to a sportybet account since 1st of April 2022,it didn’t go but my account was debited,lv called customer care countless times.gone to my branch countless times and nothing has been done about it,pls reverse my money fidelia nwachukwu 2011823777

  32. I asked my boy to withdraw 25000 and the debit showned was 25000 from my wife’s firsbank account with account no.3114336616 but on counting the money it was 24500… 500 note stands for 1000… In lapai firstbank ATM post… I was disappointed in them

  33. […] First Bank Customer Care Number, Live Chat And Emails … […]

  34. I av bin debited of 1000+for card reinsurance I did not ask for…….is it a crime to bank wit u people ni? You people shud return my money ooo. Abi una don turn oleee ni. Haba na

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