FCMB Customer Care Contact Details

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FCMB customer care

In this post we will talk about how to contact FCMB customer care right from the comfort of your home or office. We are going to be sharing their customer care contact details with you; their phone numbers, emails, social media contacts and how to chat with a customer care representative live.

FCMB is one of the most loved banks in Nigeria and their customer base has grown steadily over the years to over a million customers. There a robust and effective communication mechanism must be put in place so as to service the needs and complains of their dedicated and loyal customers.

You can reach FCMB customer care through either phone number, email, live chat and through social media such as Facebook, Twitter and WhatsApp.

FCMB Customer Care Contact Details

This table shows all the contact details of FCMB customer care
Contact MethodContact Details
Phone Number01-2798800
Live chatFCMB Live
Facebook FCMBMyBank
WhatsApp(+234) 09099999814
(+234) 09099999815

FCMB Customer Care Phone Number

FCMB has provided direct 24-7 helplines through which you can reach their customer support representative. This is one of the fastest means of reaching FCMB as their representatives are always available to answer your call. Just dial any of the numbers listed below.

  • 01-2798800
  • 07003290000.

It is important to note that the above lines are not toll-free, you will be charged at the normal rate of calls for your network. You should endeavor to have enough airtime on your phone before dialing any of the numbers as your wait time will be determined by the number of customers who are on the service queue before you. If you do not have enough airtime then you can try any of the other method to reach FCMB customer care center that I will talk about shortly.

FCMB Customer Care Email Address

One of the ways you can reach FCMB customer service free of charge is to contact them on their official service email. If you wish to get help via email, just forward your enquiries, requests or complaints to the email address below.

FCMB Customer Care Email: customerservice@fcmb.com

Whenever you are contacting FCMB via email, make sure you send your correct details and the necessary information for the transactions in question. This will facilitate quick resolution of your email ticket.

FCMB typically will reply your email within few hours so be patient and be on the look out for the response.

The email service is available 24 hours daily, 7 days a week, 365 days a year, including public holidays. However, you might receive late responses sometimes, due to the fact that there might be several others looking to get help via email.

FCMB Customer Care Live Chat

You can chat with an FCMB customer care representative live online and get your issues resolved immediately. If you wish to contact customer care via live chat, then follow the step by step guide outlined below;

  • Visit the FCMB live chat page here fcmblivechat.firstcitygroup.com
  • Enter your name, email, phone number and select the type of service you want
    FCMB live chat
  • Click on Chat Now and a customer care representative will join you immediately.

FCMB Customer Care WhatsApp Number

FCMB has provided the numbers you can use to reach their customer care on WhatsApp. If you wish to get help via Whatsapp, Just add the following numbers on WhatsApp and send them your requests or complaints.

  • (+234) 09099999814
  • (+234) 09099999815

Note that the WhatsApp service is available 24 hours a day and 7 days a week, including public holidays and weekends.

FCMB Customer Care Facebook Contact

If you are a social media person and you are active on Facebook then you can contact FCMB on Facebook through their official Facebook page. Just send them a message and they will reply to you in no time.

FCMB Customer Care Facebook Contact: Facebook.com/FCMBMyBank/

Also FCMB has introduced a Facebook messenger bot called Temi that can help you solve your issues immediately on Facebook. Just send her a message and she will respond immediately.

Introducing FCMB Temi

To reach FCMB Temi just follow her address on Facebook listed below


FCMB Temi can help you with the following transactions

  • Account balance
  • Airtime top-up
  • Funds transfer
  • Bills and Subscription pyaments
  • Account opening

See FCMB Temi in action in the video below;


FCMB Customer Care Twitter Handle

If you are active on twitter then you can contact FCMB through their twitter handle below: Just send a message to them and they will get back to you shortly as the Twitter handle is available 24/7 including public holidays.

FCMB Customer Care Twitter Handle:  twitter.com/MyFCMB

FCMB Customer Care Instagram ID

Instagram is the social media in vogue right now in Nigeria and more young people are increasingly becoming active on Instagram. You can reach FCMB customer care on Instagram by sending a DM to their Instagram profile stated below:

FCMB Customer Care Instagram ID: @MyFACMB instagram.com/myfcmb

List Of Support/Services You Can Get From First Bank Customer Care

  • Account balance request
  • ATM Card re-issuance
  • ATM Card blocking
  • Cheque book request
  • Stop Cheque order
  • Information on branch / ATM locations
  • Information on Products and Services
  • Customer feedback management (complaints, commendations and suggestions)
  • Internet Banking/ Transaction password reset
  • Account statement request via e-mail

Have you ever contacted FCMB customer care? If yes share your experience in the comment box below and also let us know what your favorite means of communicating with them is.

You can also check for all FCMB sort code and FCMB swift code by following the link to the respective posts.

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